I’m spending the biggest part of the day in one of those luxury hotels, the ones that are so expensive that no detail is left to chance.
One significant detail: if you wash your hands in the restrooms, you can choose between using a paper towel or a fabric one.
When talking about user experience, predictability is good. Some of the things we interact with in our daily life, though, are lacking from this perspective.
Consider traffic lights: they are among the most widely diffused devices and they can’t be simpler.